SHIPPING & RETURNS
We offer free shipping NZ wide for orders over $80. Otherwise, we have a $6.50 fee. We offer $20 shipping for orders to Australia (with a $150 minimum spend) and $50 for international orders with a $400 minimum spend.
All candles are dispatched from our little studio in Wairarapa, NZ the following day we receive an order via courier. Estimated delivery time is 1-3 days following dispatch, however, you'll receive a tracking number so you won't have to wonder.
Any issues or concerns, please contact us via firstname.lastname@example.org and we are happy to help. If you are unhappy with your product and the candle is unused, we are happy to provide a full refund or exchange the candle for one of our other scents. If the candle has been used, please contact us so we can find a solution.
We can cancel orders prior to allocating a tracking number so if you change your mind, please let us know as soon as possible.
NŌLA Candles uses all natural soy wax, which offer many benefits but can be temperamental at times. We value high quality premium candles, but occasionally nature has other things in mind. If you have any issues, please reach out so we can investigate what went wrong and try to rectify with you.